Patch Testing Policy

In the aftermath of the Covid pandemic, there are even more reasons you will need a skin test. We have a rigorous skin testing policy in place to ensure our clients do not experience an allergic reaction to the hair colour or beauty products we use. This is not new to our salon & patch testing has always been previously required. We continue to comply with strict guidance from our suppliers & insurance companies when it comes to skin testing. Nethermill Salon & Spa will offer as we did before, free in-house allergy test at least 48 hours prior to your appointment.

So how will we do this? 

• We will contact you directly the week of your scheduled appointment & advise when to pop into the salon for a patch test. Usually takes 5 - 10mins to apply

• Consultation forms may be sent prior via email or if your appointment is with our self-employed team members, these may be completed within the salon

• We are to re-patch test ALL our current clients & as always any new clients

• If you have had a patch test prior to your appointment but you then receive your COVID 19 Vaccination between the patch test & your appointment, We are required to reschedule & RE-PATCH.

• Late cancellations

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a £20 fee added to your next appointment.

No-shows

In the case of missing your appointment, 100% of the booking will be added to your next appointment. Two or more missed appointments full payment upon booking will be required.

Complaints

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections . Please don’t seek another salon before allowing us to discuss any options with you to ensure we can rectify any concerns you may have

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.